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Resume

Experience

Nov 2024 - Present

Senior Project Manager

Billigence (UK) (Contracted to Mondelez International)

Remote (PT) (Contractor)

Supporting a global data governance program within R&D, focused on improving data quality, compliance, and alignment across business and tech functions.

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Key Contributions:

  • Standardized project documentation and improved delivery processes across multiple workstreams.

  • Managed program-level deliverables and ensured alignment with strategic objectives.

  • Facilitated communication between cross-functional teams and senior stakeholders.

  • Reported KPIs and risks to leadership and steering committees.

  • Supported rollout of governance frameworks and operational best practices across regions.

  • Coordinated knowledge transfer and documentation handovers between global teams.​

Aug 2023 - Oct 2024

Senior Project Manager

A2 Solutions (UK) - Previously under TD Software Solutions

Remote (PT) (Full-Time)

Led end-to-end delivery of tech solutions, including SaaS platforms and mobile applications, for clients across various industries.

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Key Contributions:

  • Managed the full project lifecycle for 5+ software builds from discovery to deployment.

  • Improved client systems, reducing manual work and increasing operational efficiency.

  • Facilitated communication between cross-functional teams and senior stakeholders.

  • Modernized legacy platforms to improve usability and long-term value.

  • Introduced reusable components to streamline future development.

  • Improved approval timelines by standardizing project documentation and client review processes.

Sep 2021 - Aug 2023

Project Manager

TD Software Solutions (UK) - Taken over by A2 Solutions in 2023

Remote (PT) (Full-Time)

Oversaw web and mobile product development while guiding clients through Agile adoption and delivery.

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Key Contributions:

  • Transitioned teams from Waterfall to Agile, improving delivery speed and adaptability.

  • Redesigned key product features to enhance user experience and business outcomes.

  • Led distributed development teams through sprints, reviews, and planning sessions.

  • Balanced priorities between business goals and technical feasibility to keep projects on track.

Sep 2016 - Aug 2021

Senior Manager

Fast Forward Finance (RSA)

On-Site (Pretoria) (Full-Time)

Led legal account management and process improvement in the asset finance sector.

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Key Contributions:

  • Built and implemented operational procedures and compliance controls.

  • Managed complex legal portfolios and recovery processes.

  • Enhanced internal systems for greater reporting accuracy and process efficiency.

  • Led strategy for delinquency recovery during the COVID-19 period.

Aug 2014 - Sep 2016

Business Analyst

Fast Forward Finance (RSA)

On-Site (Pretoria) (Full-Time)

Conducted financial and operational analysis and risk assessments for SME and Corporate lending portfolios.

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Key Contributions:

  • Evaluated creditworthiness through in-depth business and financial reviews.

  • Authored funding reports for internal committees and external lenders.

  • Identified bottlenecks and process inefficiencies affecting approval cycles.

Education

2012

University of Pretoria

BCom Marketing and Communications

Pretoria, South Africa

I earned my degree in Marketing Management and Communications from the University of Pretoria, graduating Cum Laude and at the top of my class, where I built a solid foundation in business and commerce while developing advanced communication and interpersonal skills. 

2014

University of South Africa

PGCE: Business and Economics (Snr-FET)

Pretoria, South Africa

I then completed a Postgraduate Certificate in Education (Senior and Further Education and Training), with a focus on Business and Economics through UNISA and graduated Cum Laude. This programme was both theoretical and practical, and strengthened my ability to teach, coach and facilitate learning.

2015

University of Cape Town

Certificate in Digital Marketing

Pretoria, South Africa (Correspondence)

I obtained a Certificate in Digital Marketing from the University of Cape Town (GetSmarter), which expanded my expertise in digital strategy, online consumer behaviour and marketing technologies.

2013

Oakfields College

Higher Certificate in Events & PR

Pretoria, South Africa (Correspondence)

I earned a Higher Certificate in Events Management and Public Relations from Oakfields College, where I developed strong organisational, communication and stakeholder engagement skills that continue to support my professional career.

Core Competencies

Project & Program Delivery - 

Full lifecycle delivery of tech, data, and transformation projects

Cross-Functional Team Leadership – Leads distributed teams with a focus on collaboration, accountability, and timely delivery.

Stakeholder Management – Builds strong relationships across technical and executive teams, ensuring

Agile & Scrum Practices – Experienced in backlog management, sprint planning, and Agile delivery across software and data environments.

Process & Operational Improvement – Streamlines workflows, improves documentation, and manages risk, time, and resources effectively.

Data Governance Integration – Applies governance frameworks and tools like Collibra to enhance data quality, compliance, and consistency

Business Analysis & Requirements Definition – Translates business needs into actionable project plans and technical scopes.

Client-Centered Delivery – Delivers solutions that improve efficiency, automate workflows, and drive results.

Technical Skills

Project Tools: ClickUp, Jira, Trello, Confluence, MS Project, Zoho ONE

Design & Documentation: Canva, Mockflow, DrawIO, Figma

Data Governance: Collibra

Collaboration: MS Teams, Slack, Zoom, Google Workspace, SharePoint

Development: GitHub, BubbleIO, PowerApps, WordPress

Methodologies: SCRUM, Agile, Waterfall

Languages

English (C2 - Native)

Afrikaans (C1 - Full Professional)

Portuguese (B2 - Intermediate)

© 2025 by Cindy da Silva

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